Terms of sale
The rules of buying from us, in plain words. Effective 27 September 2026. Anything unclear? Ask us before you order.
The short version
1. Who you are buying from
Greensly Ltd, trading as Greens.ly, with its factory in Ontario, Canada. We are the seller and the merchant of record: we take the payment, we hold the contract, and we are the ones who refund you. In these terms, “we” and “us” mean Greensly Ltd; “you” means the person placing the order. Enquiries: ….
2. What you are buying
A Classic Muskoka Chair, and any ottoman or side table you add, milled from 100% recycled HDPE and built to order in the colour you choose. We do not keep finished chairs on a shelf: yours is made after you order, which is why it takes 3–6 weeks.
Your order is accepted when we take the payment. You get a confirmation email the same moment, listing every piece, its colour, the price and the address. That email is the record of what you bought — check it, and tell us within 48 hours if anything on it is wrong, because after that your chair is being built to it.
Colours on a screen are a guide. Screens differ, and a small variation in shade between production runs is normal and is not a fault.
3. The price
Prices are in Canadian dollars (CAD) and the full amount is due at checkout — Visa, Mastercard, American Express or Apple Pay, handled by our payment partner Whop. There are no deposits and no later balance.
What you see is what you pay. Delivery is included. Sales tax is added at checkout once you enter your address. Your price is locked the moment you pay, even if we change it afterwards.
If your card is issued in another currency, your own bank sets the exchange rate and may add a fee. That part is between you and your bank.
4. Delivery
Free, everywhere we ship, included in the price. Your chair arrives flat-packed in one box with the hardware and instructions inside; it takes about twenty minutes to build with a screwdriver. You get tracking by email when it leaves the factory.
Delivery dates are honest estimates, not promises. If we run more than three weeks past the estimate we gave you, you can cancel for a full refund — and we will tell you before you have to ask. The delivery page has the detail.
5. Changing your mind
There is no restocking fee, ever. The full process is in the returns & refunds policy, which forms part of these terms.
6. If something is wrong
Damaged in transit? Send us a photo within 48 hours of delivery. We replace the board or the chair — you never ship anything back.
A fault in the material or the build? Covered for 20 years in a home, 5 years in a business: cracking, splintering, peeling, rot, and hardware that rusts. Email us with your order number and a photo. Normal wear, marks from use, and the small, even shift in colour that any outdoor material shows over many years are not faults. Cover runs from the day your chair is delivered. The warranty sets out exactly what is and is not covered, and it forms part of these terms.
7. What we ask of you
- Give us a delivery address that is right, and a street address rather than a PO box.
- Check your confirmation email and tell us quickly if anything is wrong.
- Look after the chair the way the care guide says — which is soap, water and nothing else.
8. Limits, and your rights
If something goes wrong and it is our fault, what we owe you is limited to what you paid for the order, so far as the law allows.
Nothing in these terms takes away a right the law gives you. Consumer law where you live sits on top of this page, and where the two disagree, the law wins.
9. The legal bits
These terms are governed by the laws of the state of New York, USA. This does not remove any right you have under the consumer law of your own province, state or country.
Seller and merchant of record: Greensly Ltd, trading as Greens.ly. Enquiries … · open a ticket, answered within one business day. We do not take orders or support by phone; everything is in writing so you have a record of it and so do we.